Help Center

How can we help?

What is Glossi?

Glossi is a creative production studio in the cloud. We use 3D to transform your products into high-impact videos and photos without the need for traditional production, cameras, or sets. Created by award winning designers, editors, copywriters, and music supervisors, we make it easy to create professional quality assets. No experience required. 

What do I need to get started?

Getting started is a conversation. If you have a 3D model of your product (OBJ, FBX, STL, STEP, 3DS, etc), great! If you don’t, that’s ok too- we can create one for you from a sketch, photograph, existing physical product.

Why should I use Glossi vs traditional production methods like a photo shoot?

First, cost savings. Our real time rendering platform allows us to create the same quality of work in a fraction of the time and cost. Second, safety and access. Since you don't need to set up a physical shoot, so you don't have to worry about keeping social distance or finding a stage where there might not be one. Third, flexibility. If you decide one day you want to see your product in a colorful graphic stage and the next an ultra modern bedroom, we can do that!

How does music licensing work?

The cost of licensing any music which we include in our versions is part of the Glossi package. Glossi has teamed up with the best music libraries in the business, and the most common license option is already included in our production fee. This standard license allows for 3 years of use on all digital platforms. If you're looking to expand on that, for example broadcast television, we'll figure that out for you.

Can my agency or studio use the Glossi software?

We love working with our agency/studio partners. We have a dedicated team specializing in Glossi for Agencies able to create bespoke plans that fit your firm. To start, shoot us a message with your contact info to agency@glossi.io and one of our Agency Partnership Managers will reach out ASAP.

How does Glossi protect our IP?

At Glossi, our Security Standards are interwoven into our founding principles. We’ve partnered with best in class companies to secure the IP you’ve spend countless hours perfecting. From dual NDAs and best practice cloud file storage to watermarking of sensitive content, we have you and your information locked down. Only you have access and permission to publish your media. Glossi is never done adding layers of security to better protect you. We continually update account management systems and our design platform to keep our security protocols evolving with new technologies and the markets we serve.

Will I be charged for revisions?

Simple revisions including music alternatives or changing copy or shot angles are not charged. If you change the direction of the spot completely, decide after seeing the spot that you want to add additional branding, copy, or other footage, we will provide an estimate of cost so there are no surprises to get you what you want, on budget and on-time.

Am I limited to 1 project at a time?

Nope! Whether you want 3 lifestyle videos for different markets for the same product or a library of products built for you in one specific style, there's no limit to how many projects we can run in parallel.

How you charge for music licensing?

The cost of licensing any music which we include in our versions is part of the Glossi package. Glossi has teamed up with the best music libraries in the business, and the most common license option is already included in our production fee. This standard license allows for 3 years of use on all digital platforms. If you're looking to expand on that, for example broadcast television, we'll figure that out for you

General Communication

For general queries, including partnership opportunities, please email hello@glossi.io

Account Support

We’re here to help! If you have technical issues, contact support

Still have questions?